- Lessons
- Licence Enquiries
- Your Dashboard
- Theory Test/ Practical test
- General Enquiries
- DVLA
- Intensive Courses
How many lessons will I need to pass my test?
There is no set number of hours you will need to have before you are ready to pass your test. Everyone learns at different paces and some will take longer than others depending on the progression they make on each lesson. The DVSA do say that the average is approximately 40-45 hours of professional tuition along with approximately 20 hours of private practice to be ready for your test. This is just an average and you shouldn’t put yourself under pressure to pass your test within this time. Go at your own pace and take your test when you are ready!
Should I learn in manual or automatic?
This is down to personal preference and there is no rules on what you should learn in however one thing to bare in mind is that if you pass in a manual vehicle, you can then drive both manual and automatic. If you pass in an automatic vehicle you are then restricted to automatic vehicles only and will need to pass a manual test if you want to drive a manual in the future.
Can I make specific requests in relation to the instructor I will be assigned?
You can make requests in relation to specifics that will make you more comfortable on your lessons however please note requesting specifics may result in a longer wait for lessons whilst we find an instructor that matches your request.
Can I learn to drive in my own car?
Yes. Some people feel more comfortable learning in their own vehicle however, we do ask that at least your 1st lesson with your instructor is done in their car. This is so they can see the level that you are at and that it will be safe for you to learn in your own car.
How long are lessons with PNG?
2 hours minimum.
Why can’t I have 1-hour lessons with PNG?
1-hour lessons are not as productive as 2-hour lessons. On every lesson you do a briefing at the start and a debriefing at the end which in total should last around 15-20 minutes in total. This is time out of each lesson where you and your instructor will set the expectations for the lesson and reflect on the progress made. If you are taking 1-hour lessons, you will be having double the number of briefings and debriefings you would have during the course of your lessons if you had done 2-hour lesson meaning a lot more lost driving time. Also, there is a benefit time wise. If you do one lesson a week and take approx. 40 hours to get up to test standard this would take 40 weeks as opposed to 20 weeks if you were doing 2-hour lessons. Finally, there is very little you can learn in a 1-hour lesson, and you can be more prone to forgetting the things you have learnt from week to week
What is an assessment lesson?
This is a 2 hour session where your instructor will assess your driving ability and make recommendations on the number of hours that they think you will need to get you to test standard. Please be aware, this is only a recommendation and the number of hours taken or needed may differ depending on the learning pace.
How do I book a driving lesson?
You can book a driving lesson using your calendar when logged into your online account. Any sessions that are available to book will be coloured blue on the calendar. Simply click on the blue available slot and then click confirm.
Why are some of my dashboard buttons grey when I log in?
This may be due to some updates needed on your account with Pass N Go. Please contact our customer support team on 0333 207 0663 and they will help you further.
How do I change a driving lesson?
Find the lesson on your online calendar and click on it. Now click ‘rearrange lesson’. Once you’ve done this you can select the new lesson date and time in the drop down below. Once you’ve picked a new lesson click on ‘update/confirm’. Please note Pass N Go have a 48 – hour cancellation policy and any lessons that are changed within 48 -hours of the start time will not be refunded.
How do I cancel a driving lesson?
Find the lesson on your online calendar and click on it. Then click cancel and then click confirm. Please note Pass N Go have a 48 – hour cancellation policy and any lessons that are cancelled within 48 hours of the start time will not be refunded.
How do I top up my account?
Log into your online account and select Top-Up. Now just pick if you would like to top up with a normal 2 hour lesson or a block booking. You will then proceed to the payment section. Once paid, your credit will show on your online dashboard.
How do I update my profile?
You can update information on your profile by selecting the “My Profille” button on your dashboard and then select either ‘Edit Personal Details’ or ‘Edit Address Details’.
How do I update my email address?
If you need to change your email address that your Pass N Go online account is linked to, please call our customer support on 0333 207 0663.
How do I change transmission?
To change transmission, simply contact our customer support team 0333 207 0663 and we will arrange this for you. Please note £10 administrative charges apply.
My instructor has cancelled a lesson, how do I get the credit back on my account?
If your instructor has cancelled a lesson via your online calendar, your credit should automatically be applied to your account. If this has not happened or you think your balance is incorrect, please contact our customer support team on 0333 207 0663 and we will look into this for you.
Do I need to pass a theory test before I can learn to drive?
You don’t need to pass a theory test before you can learn to drive. We do suggest that you look to prep for and book your test at the start of your lessons as you don’t want to be ready for your practical driving test and still waiting to pass your theory.
How do I book my theory test?
You can top up your account with a theory test credit using the ‘Balance Top-up’ button on your dashboard. Once you have a theory test credit your can request Pass N Go to book your test through the ‘Driving Tests’ section of your online dashboard.
Do you offer any help with preparing for my theory test?
Yes! Pass N Go work along side ‘Driving Test Success’ and their soft wear ‘DTS Anytime’ is in our opinion, the best product to use to pass your theory test. To ask about ‘DTS Anytime’ please contact our customer support team on 0333 207 0663.
How long is my theory test valid for?
Your theory test certificate is valid for 2 years from the date of passing. Your expiry date will also be shown on your pass certificate.
When can I book a theory test resit if I fail?
You can re-book your theory test the following day after failing. The test resit date MUST be at least 3 clear working days after the previous attempt.
How do I book a driving test?
You can top up your account with a practical driving test credit using the ‘Balance Top-up’ button on your dashboard. Once you have a practical driving test credit your can request Pass N Go to book your test through the ‘Driving Tests’ section of your online dashboard.
What happens on the day of my driving test?
On the day of your test, your instructor will usually do a 1-hour lesson before to make sure you’re fully prepared for your test. You will then take your test at the test centre with a DVSA examiner, this will include:
- An eyesight check ,
- 2 show me tell me questions
- General Driving Ability
- Reversing your vehicle
- Independent driving
For more information on the test please see: https://www.gov.uk/driving-test/what-happens-during-test
What do I need to take with me to my driving test?
You MUST take:
- Your valid UK provisional driving licence
- Your valid theory test pass certificate if you have it
- A vehicle to do your test in (normally your instructors car) If you are taking your own car to test please check out the DVSA’s rules for cars you can use here: https://www.gov.uk/driving-test/using-your-own-car
What is the driving test pass mark?
To pass you will need to have:
- No more than 15 driving faults (known as minor faults)
- No serious or dangerous faults (known as major faults)
Can I purchase gift vouchers for someone?
Yes. We understand that getting lessons for someone can be an amazing gift. Call us on 0333 207 0663 and we will arrange this for you.
How long in my prepaid credit valid for?
Once topped up, your prepaid credit will be valid for up to 6 months from the date of payment.
How do I contact my instructor?
Your instructors information will be displayed on your online dashboard. You can also message your instructor directly using the “Contact Instructor” button. Please note that the Pass N Go website does not currently use push notifications so it may be best to text or call your instructor.
How do I update my email address?
If you need to change your email address that your Pass N Go online account is linked to, please call our customer support on 0333 207 0663.
How do I change transmission?
To change transmission, simply contact our customer support team 0333 207 0663 and we will arrange this for you. Please note £10 administrative charges apply.
How do I change instructors?
If you need to change instructors, simply contact our customer support team 0333 207 0663 and we will arrange this for you.
Can I change my pickup and drop off locations?
Any changes to pickup and drop off locations must be done before the lesson is booked. You can change your primary and secondary addresses in the ‘My Profile’ section of your online account.
I have stopped learning; can I give my remaining credit to a friend or family member?
Yes. To transfer credit to another learner please contact our customer support team on 0333 207 0663 and we will arrange this.
Do you offer intensive courses?
Yes, we offer standard weekly lessons, block bookings and intensive courses.
How do intensive courses work?
We offer a range of courses depending on the experience you already have. We would book your driving test first and then lessons are arranged to be done over 1-4 weeks in the run up to your driving test
How do I pick the right intensive course for me?
We work on the average of 40 hours experience. If you had 20 hours of recent experience you would most likely suit a 20-hour intensive course, 10 hours of recent experience and a 30-hour course would likely suit, and so on. As everyone learns at different paces, we always suggest that if you have prior experience that you have an assessment lesson to ensure the course you have picked is the one that is best suited for you.
Do I need to pass my theory test before I can book my intensive course?
No. You can include your theory test booking in your intensive course. Your driving test cannot be booked until your theory test is passed so time scales may differ.
