Process Manual
This is your process manual.
Processes and procedures can be found here along with other helpful information. We hope you find this page useful. If something is missing which you feel should be included then please let us know.
Happy reading!
- 0. PNG Team and Contact details
- 1. General
- Admin fee for additional admin work
- Checking students entitlement to drive
- Complaints Process
- Intensive Driving Courses
- Late/Non Payment of Franchise Fee and/or Lease Payment Process
- Low Work Levels
- Mock Test Sheets
- No Show for lessons
- PNG Business, Development & Marketing Report Video Meetings (Formally PNG Monthly Zoom Meetings)
- Price Rates – Premium Feature
- Refund Policy
- Track Record & Payment Run Process
- 2. Training Videos
- Increasing Google Reviews Via QR Code
- Introduction To The Dashboard
- Process Manual
- Students
- Photograph Upload & Requirements
- Accounts & Expenses
- Track Record
- Online Diary System
- How a Customer Raises a Complaint
- Ticketing System
- Deactivation and Reactivation of Student Accounts
- Find a New Instructor
- New Customer Checkout
- Switching to a Specific Driving Instructor
- 3. Rewards / Give Aways
- 4. Leasing, Signage and Topsigns
- PNG Lease Vehicle Health Check
- Why do I have to regularly maintain my car?
- Vehicle health check ‘How To’ guide
- How to set up the RAM Assist application
- What If I Breakdown?
- What if I need to replace a tyre on my lease car?
- What if my vehicle needs repairs?
- What if I am in an accident?
- Top Sign Repair / Parts
- PNG ex-fleet cars available to buy
- Temporary Hire Cars
- 5. Instructor Training (PDI only)
- 6. Instructor Training (Trainer Only)
- 7. Additional
- 8. Frequently Asked Questions
- 9. Franchisee Obligations & Compliance